1. Request account deletion

Dewton LED Lights handles deletion requests for Dewton Sales (com.dewton.salesorder). You can submit a request without signing in to the app or reinstalling it.

Email an account deletion request

This button opens your email application. Review the message and send it to submit your request. If it does not open, email dewtonled@gmail.com with the subject “Dewton Sales Account Deletion Request”.

1. Provide your name and Dewton Sales username or registered contact number so we can identify the account.
2. State that you want your account and associated personal data deleted. You do not need to provide a reason.
3. Include an email address where we can reply, preferably one already associated with your account.

2. What happens after your request

We identify the account and verify that the request comes from the account holder or an authorized representative. We may contact you using the details already held on the account. Verification is used to prevent someone else from deleting your account.

After verification, we process the request, remove the account's sign-in access and delete associated personal data, subject to the limited retention exceptions below. Temporary suspension or disabling access alone is not completion of an account-deletion request.

We will communicate the expected completion time after reviewing the request and notify you when it is completed. If any records must be retained, we will explain the categories, reason and applicable retention period. Processing time can depend on identity verification and records that must be retained.

Once deletion is completed, the deleted account and information cannot be recovered through the app. Contact us promptly if you wish to withdraw a request before processing is complete.

3. Information covered by deletion

The request covers the account and personal data associated with it, including:

• Login credentials, sessions, account profile and personal contact details.
• Account-linked location records, attendance photographs and other personal uploads.
• Personal information in visits, daily reports, expenses, leave requests and other submissions.
• Associated identity, tax, banking or registration documents, where held and no longer required for a permitted retention purpose.

Information subject to a necessary retention requirement is handled as described below. Records about another person or business are not automatically deleted merely because your staff account originally entered them. You may identify particular records for review in your request.

4. Information that may need to be retained

Some information may need to remain for a legitimate purpose, such as legal or regulatory obligations, security, fraud prevention or resolving a dispute. This may include:

• Orders, invoices, payment, tax and accounting records that must be retained for applicable record-keeping requirements.
• Attendance, expense or employment-related records where retention is required by applicable obligations or a dispute.
• Limited security logs and evidence of the deletion request where needed for security, fraud prevention or accountability.

Retention periods vary by record and the applicable requirement. We will identify the relevant period or basis for retention when responding to your request, rather than promise that every record can be deleted immediately. Records are retained only for the necessary period and purpose.

Residual copies in backups may remain until the applicable backup-retention cycle completes. Deleting an account does not cancel an existing business transaction or remove another party's record-keeping obligations.

5. Other personal-data requests

You may request correction or deletion of particular personal information without requesting deletion of the entire account. Email the same contact address, describe the information concerned and state that you wish to keep your account.

If your details were entered as a customer, promoter, electrician or other business contact, you can contact us directly even if you do not have an app login. Provide enough information to locate the record without sending unnecessary sensitive documents.

Uninstalling the app is not an account-deletion request. It does not delete data already submitted to Dewton's systems. You may revoke camera or location permissions separately through your phone's settings.

6. Contact Dewton LED Lights

For more information about how the app handles personal information, read our Privacy Policy.